United States

EMEA

Overview

Assembly (At Depot)

  • Assemble and test equipment
  • Provide facilities to kit equipment to ship to stores or other customer business locations

Configuration (At Depot)

  • Configure equipment to Customer specifications
  • Provide receiving, shipping and logistic services for equipment

What We Offer

  • Customer has a centralized ownership of P&L.:- SLA and Customer Satisfaction with support of our ticketing policy.
  • Multilingual Country Managers: - Local operations- and- relationship management in each country.
  • Native Service Delivery Managers:- Operational management, training and quality control in each country.
  • Native site leads and technicians: Directly dispatched with 3rd party backfill and peak support.

Business Value

1. Quality Policy:

Our VDI solution contribute significantly to minimize OPEX, CAPEX and overall TCO and provide the following advantages:

  • Proactive SLA insurance
  • Project Independent
  • Cross-border with direct technician reach
  • Real time quality scorecard
  • Root cause analyses for every failed case

2. Performance Reports:

Performance Reports shows customers, product, region related data and are presented via mail, on web fronted or mobile devices depending on customer requirements.

3. Multivendor Capabilities:

  • PC/ Notebook

    • HP
    • Fujitsu
    • Lenovo
    • Acer
    • Medion
    • Sony
    • Asus
  • Printing

    • HP
    • Lexmark
    • Canon
    • Samsung
    • Kyocera
    • Tally
    • OKI
    • Epson
    • Xerox
    • Ricoh
  • Server

    • HP
    • IBM
    • Cisco
    • Fujitsu
    • Dell
    • SUN
  • 4. Logistic Centres:

    • FACILITY WROCLAW/POLAND
      • Repair-/Staging-capacity 50,000 events per month
      • Storage capacity 12,000 m²
    • FACILITY DINTIKON/SWITZERLAND
      • Repairs of TV’s, PC’s, notebooks, Tablet PC’s and NAS Systems
      • Storage capacity 1,500 m²
    • FACILITY NUREMBERG/GERMANY
      • Repair-/Staging-capacity 20,000 events per month
      • Storage capacity 4,000 m²
    • FACILITY BASINGSTOKE/UK
      • Encompassing warehousing and a converged network staging area
      • Storage capacity 1000 m²

    Success Stories:

    END USER SUPPORT SERVICES IN 17 COUNTRIES Break & Fix, Deskside Support, IMACD and Project services

    Area: 17 countries
    Scope: Complete desktop environment of more than 17,000 seats
    Services: Dispatch, Metro, Remote, Scheduled, Dedicated

    TAKE OVER OF 50 % OF THE TECHNICAL ONSITE SERVICES IN GERMANY WITH MORE THAN 75 EMPLOYEES

    Area: Germany
    Products: Printers, plotters, MFPs, PCs, servers and storage
    Service Level: 2 and 4 hours reaction-time
    next day reaction-time

    SOFTWARE-ROLLOUT FOR 35,000 SYSTEMS IN 6 COUNTRIES

    Area: 6 countries
    Products: PC- and notebook-systems
    Services: Geographically by business-unit within 24 months
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