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Job Code EDE-01
Designation Executive Desktop Engineer
Profile of the position: Level 1 engineer is for monitoring service provision. Competent to provide well services and support above level in basic activities
Duties and Responsibilities
  • Deliver services as per procedure/process document.
  • The Desktop Engineers also coordinate with the hardware support team for all Replacements and Repairs.
  • The Desktop engineers update the Service Desk team either through phone or mail or online updation for the status of the service tickets that they are handling.
  • The Desktop engineer’s front end escalations from end users and notify the concerned supervisor to follow the escalation matrix and see that customer is satisfied.
  • The Desktop engineers take every opportunity to train the end users and empower them to handle the tickets themselves which would help to empower end users and reduce repair time.
  • The Desktop engineers constantly update the knowledge base on known issues within customer Environment so that they can use it for subsequent tickets
  • The Desktop engineers do pro-active checks and preventive maintenance activities on the desktops and printers to avoid repeat & known issues
  • The Desktop engineers do a random audit on the anti-virus status on the desktops and take customary corrective action
  • The Desktop engineers assist CUSTOMER in movement of the assets from one location to another
  • Installation and trouble shooting skills on all Microsoft Applications and Software's.
  • They install new desktops / software / hardware and peripherals and also assist in disposal of the same.
Knowledge, skill and competencies
  • Experience in dismantling / assembling desktops
  • Good Customer handling skills
  • Trouble shooting skill on Windows 2000 / XP / Vista / 2003
  • Knowledge on Hardware Assembling and troubleshooting
  • Knowledge of RAS Remote connectivity Tools
  • Installation and trouble shooting skills on all Microsoft Applications and Software's.
  • Knowledge of Networking (LAN)

  • Knowledge of configuring & troubleshooting email Clients
  • First Level Exposure to the basic technologies
Desired Qualification Diploma / BE / BSc
Desired Experience Should have 2+ yrs in providing Level Support to all departments Schedule time estimates for projects / task deliverables, progress & time estimates for completion.
Location Mumbai / Pune