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Job Code SNT-01
Designation ServiceNow Tool Engineer
Experience 5-8 years working in IT service Advanced level of server, desktop and remote support experience.
Job Profile

    Scope and Responsibilities

    In support of global retail focus, you'll contribute to the integration and engineering of the POS systems, including working with geographic Retail teams to incorporate specific local requirements. You'll help focus on introducing technological innovations to support new business initiatives and to increase efficiency within the store environment. Your subject areas will include traditional infrastructure components such as servers, storage, networks and workstations, as well as retail-specific infrastructure such as handheld devices, payment terminals, kiosks, ticket printers, loss-prevention systems, work force management systems, etc. In addition, you'll work closely with the development, operations, business, and partner teams to ensure successful results.

Experience Required
  • Advanced level of server, desktop and remote support knowledge. This experience should include Administration of the following: Windows Server (2000, 2003, 2008), Active Directory, SMS, SQL, and other third party software and tools (Altiris, Ghost, Anti-Virus, vCloud, etc.)
  • Intermediate to Advanced understanding and experience with Enterprise Network Infrastructure and Topology (WAN, LAN, PCI, Cisco, Ethernet, Wireless, Telephony, etc.)
  • Project management and organizational skill must be sophisticated enough to be able to track and drive complex global technical initiatives to completion with the assistance of Retail IT/third party vendor staff
  • Ability to support working outside of normal business hours to provide after hour or "on-call" support when necessary to solve high profile issues or complete critical path projects
  • Candidate would benefit from application engineering and deployment/build experience
Preferred experiences, qualifications
  • Excellent communication of complex topics to a diverse audience and positive customer service skills
  • Ability to lead, build positive business relationships, and influence collaboratively across IT and the Retail Business
  • Demonstrated leadership capability, including ability to motivate and mentor others within work group
  • Flexible, ability to deal with ambiguity, and a demonstrated desire for continuous personal growth
  • Demonstrated leadership capability, including ability to motivate and mentor others within work group
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical IT teams
  • Ability to pass a 7 year background investigation.
Other (good to have)
  • Success operating in a transforming, fast-paced, complex, high visibility global Retail support environment with multiple, competing priorities
  • Ability to pull a diverse group of individuals with different goals together and facilitate productive discussions
  • Commitment to collaborating across different silos to accomplish common goals
  • Experience with Lean principles and methods is preferred
  • Passion and competency for mentoring, growing and developing the skills of other analysts and team members
  • Strong Leadership identity required
  • Strong communication skills required
Location California, USA