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Job Code SrSA-01
Designation Senior System Administrator
Profile of the position: He/ She has solid know-how of this underlying technologies. He/ She has experience in providing customer support over the phone and vie e-mail. This position has no direct reports and usually works very independently on the cases assigned to him/her.
Duties and Responsibilities

     

  • Works on specialized, complex assignments relating to the installation and relocation of hardware and software for servers, including assembly, configuration and transport, in
    accordance with established procedures, standards and instructions
  • Works independently or with higher level manager on systems integration issues involving specialized hardware and software
  • Administers, configures and manages tools and applications that operate on the “enterprise” level, affecting county-wide operations
  • Performs periodic preventative maintenance in accordance with manufacturer recommendations and departmental policies
  • Performs installation, configuration, testing and evaluation of server-related software and hardware according to manufacturer and departmental standards and procedures
  • Prepares servers and associated equipment for installation;Modifies, updates or replaces internal or external equipment parts as required
  • Administers security and maintenance on servers according to manufacturer and departmental standards;
  • Assists with the development and implementation of security standards and protocols to ensure systems are accessible only by authorized users
  • Lifts equipment that may weigh as much as 50 lbs. To place in, arrange around, or remove from the workplace for set-up, installation, repair, de-installation, or maintenance
  • Responds to maintenance service requests
  • Receives user calls regarding server-related problems and performs the appropriate action to resolve the problem
  • In consultation with higher level managers, plans and assigns tasks to subordinate staff
  • Performs diagnosis of failures to determine the specific causes of software or hardware problems
  • Assists with the preparation of server documentation, specifications, instructions and user manuals as needed
  • Notifies appropriate information technology staff of software or hardware failures and performs computer diagnostics
  • Works with contract and vendor supplied personnel engaged in the installation, maintenance and repair of server software and hardware
  • Maintains operating records and prepares routine operating reports
  • Manages inventory of server and associated equipment
  • Informs supervisor as to the status of all operating problems
  • Assists in managing inventory of server and associated equipment
  • Uses computer applications or other automated systems such as spreadsheets, word processing, calendar, email and database software in performing assignments
  • May access protected health information (phi) in accordance with departmental assignments and guidelines defining levels of access (i.e. Incidental vs extensive)
  • May train and schedule subordinate staff and evaluate their performance to inform management of employee progress
  • May perform other incidental tasks, as needed.
Knowledge, Skills & Competencies
     
  • Good working experience on Exchange / Lotus Notes Server & Client, User Administration on Notes, Notes Server Administration, Windows 98/ NT/Win 2K Pro & Server. Working knowledge on TCP/IP, Windows Active directory/DHCP/DNS/ WINS. Client, Antivirus Software, Office Automation Software & Remote Management Software
  • Good working knowledge of OS as per profile Windows NT/2000/2003, Linux, Sun Solaris, AIX Monitoring and health checks.
  • Veritas & Arcserve Backup Software Administration
  • Backup/Restoration and System State Backup
  • Fair Knowledge of Networking
  • Good Communication Skills
  • Good Problem Solving Skills
Desired Qualification Diploma / BE / BSc
Desired Experience Should have 3+ yrs of experience for desktop and 5+ yrs for server/ network in providing Level Support to all departments Schedule time estimates for projects / task deliverables, progress & time estimates for completion.
Location Mumbai