SSP Model for $13-Bn Fortune500 Global Restaurant Chain - Allied Digital

SSP Model for $13-Bn Fortune500 Global Restaurant Chain

Highlights

Challenge

Approach

Result

Highlights

Consolidated support for 4,600+ stores through a single-service-provider model, replacing multiple vendors.
Improved transparency, response times, and store operations through a streamlined support framework.
Delivered significant cost savings while increasing system uptime and enhancing store performance.

Customer was a large corporate and ranked #218 on the FORTUNE 500 list with revenues of more than $13 billion.

Challenge

They had 4,600+ stores serviced by multiple service providers which was an expensive & inflexible support model with a lack of transparency.
This resulted in an in-efficient use of store manager’s time to troubleshoot issues across multiple vendors.

Approach

ADSL worked to develop a Single Service Provider (SSP) model to drive efficiencies. Created a transparent cost model to help achieve client’s cost reduction goals. Identified “best of breed” solution providers vs. manufacturing services.

Result

We developed a single-source provider model resulting in Annual savings in the millions (25% of previous spends). Our multiple vendor model and improved store build & rebuild times, response time & increased systems up-time lead to increased per store sales revenue.

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