Standard
Enterprises
 
$25
per agent/month
billed annually

$65
per agent/month
billed annually

 
For teams standardizing their service management
For large, mission-critical ITSM implementations
Features
User limit (per site)
5,000 agents
5,000 agents
Site limit
One
Unlimited
Customer limit
Unlimited
Unlimited
Support team
Cloud support team
(Regional business hours)
Dedicated senior team
(24/7 Enterprise support)
IT service management (ITSM)
Service request management
Incident management
Change management
Problem management
Insight asset & configuration management
Self-service portal
Automation
Global and multi-project automation
Email & embeddable widget support
Reporting & analytics
SLA management
Multi-language support
Configurable workflows
Apps and integrations
Knowledge base
Requires Confluence subscription
Requires Confluence subscription
IT operations management (ITOM)
Alerts & notifications
Unlimited alerts, unlimited email and SMS
Unlimited alerts, unlimited email, SMS, and voice
Monitoring & ChatOps integrations
Major incidents per month
100
Unlimited
Incident creation
Manual
Manual, automatic, API, and template
Post-mortems
Five
Unlimited
Incident command center
Incident investigation
Alerts/major incidents data visualization & analytics
Heartbeat monitoring
Service-based organization
Service Registry
Service status pages
Service dependency
Service subscriptions
External services
Service & infrastructure health analysis
Enterprise service management
HR, legal & facilities templates
Security & controls
Password policies
Domain verification & account capture
Session duration management (desktop)
Encryption in transit & at rest
Business continuity & disaster recovery
Mobile Device Management
Audit logs
Anonymous access
Admin insights
IP allowlisting
Sandbox
Release tracks
Data residency
SSO, SCIM, Active Directory sync
Requires Atlassian Access subscription
Included
Storage & invoicing
Storage
250 GB file storage
Unlimited storage
Uptime SLA
99.95%
Org-level billing