Large Japanese automobile manufacturing company, headquartered in California - Allied Digital

Large Japanese automobile manufacturing company, headquartered in California

Highlights

Challenge

Scope

Enablers

Result

Highlights

Implemented a scalable ITSM and Digital Service Management platform to support enterprise-wide service operations and future business growth.
Enabled ITIL-driven workflow automation and centralized service delivery through the ADiTaaS and Ivanti platforms.
Delivered long-term operational value with automated service processes, enterprise-wide adoption, and sustained customer renewals.

Challenge

In 2012, they embarked on a major process transformation. They needed a flexible IT service management platform, that can scale to other department workflow needs for IT also. Essentially a single Digital Service Management Platform for all their divisions. They also required full end-user service support in terms of service desk and field support.

Scope

Implement a customizable and scalable ITSM and DSM platform. Also, implement an onsite
offshore service desk and provide dedicated deskside support resources.

Technology Enablers

ADiTaaS
Ivanti

Automation Benefits

ADiTaaS Platform is deployed across all business division.
It is a defacto platform for automation of several IT-driven workflows including ITIL processes.
The customer has seen huge benefits of deploying a comprehensive service management platform and has been renewing contracts every 3 years.

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