- Multiple Locations with widespread device monitoring.
- Multiple OS & Database, multi-vendor devices on-premise and cloud deployments.
- Multiple solutions for monitoring devices and applications.
- Multiple dealer networks with real-time order booking and hence application monitoring on the availability and uptime dependency.
- No granular information on the root cause for downtime.
- No Analytics to understand analysis of network data and statistics to identify trends and patterns.
- No real-time performance, reliability & visibility of the devices and applications.
The existing tool though had a higher TCO but did not guarantee performance.