American multinational delivery services company

American multinational delivery services company

Challenge

Client required a managed IT service provider with PAN India coverage to improve efficiency in their operations.

Scope

The scope included provision of IT end user IT support services for 225+ locations across India with a team of 100+ Engineers.

  • Stringent SLA & quick turnaround time for Incident & Service Request

Solution

  • Deploy strategic resourcing model to support engineers at multiple locations.
  • Device top service strategy with centralized dispatch desk to manage stringent SLA

Automation/Benefits

  • Quick turnaround time
  • Improved operating efficiencies which results in smooth functioning of Business

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