Challenge
Carry out the comprehensive IT Infrastructure Management services of their entire existing and upcoming IT infrastructure.
India’s largest City gas distribution company
Scope
- Enterprise infrastructure services
- Dispatch and Dedicated support
- CyberSecurity services
- ITIL process implementation
Ensure overall system availability of at least 99%.
Solution
Deploy high quality resources for various services.
Ensure ITIL process implementation.
Drive automation for routine activities.
Monitor and manage SLA.
Drive transformation projects and initiatives.
Automation/Benefits
The customer recorded substantial long-term benefits from the implementation of Allied Digital’s Managed Services and Governance.
Improved efficiency in company operations due to streamlined processes.
Improved MTTR and enhanced user experience.
Optimum uptime of the devices and networks Optimum resource-utilization.