Keeping It Simple : The New Model for IT Service Management
Today’s IT infrastructure has a lot of moving parts. There have always been the servers, network, security concerns and desktops to deal with – along with standard and custom applications. Enter cloud, virtualization and mobility, and that complexity moves to a whole new level. In addition to desktops, IT personnel have to find a way to seamlessly manage employeeowned smartphones and tablets. Cloud brings new agility, but also the requirements of smooth provisioning and integrated support. Instead of one or two partners, companies are using multiple vendors and toolsets to meet their varied IT needs. Keeping all of these proverbial plates in the air isn’t easy.