Contact Center Solutions
Allied Digital Contact Center Interaction (CCI) is a packaged telephony management solution on Ameyo framework, is an all-in-one communication suite for Contact Centers and Enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Unified Presence, Sales Management, Customer Care, and Reporting.
It specifically features custom communication flows with application integration and collaboration capabilities across multiple media (Voice, Video, Chat, SMS, and E-mail).
What We Offer of Contact Center Solutions
- Design and Deployment of any product solution
- Architecture consulting and designing
- Contact center solution implementation
Value Proposition/Business Value:
- Deployment flexibility with multi-tenancy
- Design Workflow based on Client requirements
- Integration with Third Party Systems, Applications and Tools
- SOA and MDA-based platform allows easy creation of new capabilities for Communications-centric enterprises
- Application integration and collaboration capabilities across multiple media (Voice, Video, Chat, SMS, and E-Mail
- Customized executive dashboard/reporting