Assembly (At Depot)
- Assemble and test equipment
- Provide facilities to kit equipment to ship to stores or other customer business locations
Configuration (At Depot)
- Configure equipment to Customer specifications
- Provide receiving, shipping and logistic services for equipment
What We Offer
- Customer has a centralized ownership of P&L.:- SLA and Customer Satisfaction with support of our ticketing policy.
- Multilingual Country Managers: – Local operations- and- relationship management in each country.
- Native Service Delivery Managers:- Operational management, training and quality control in each country.
- Native site leads and technicians: Directly dispatched with 3rd party backfill and peak support.
1. Quality Policy:
Our VDI solution contribute significantly to minimize OPEX, CAPEX and overall TCO and provide the following advantages:
- Proactive SLA insurance
- Project Independent
- Cross-border with direct technician reach
- Real time quality scorecard
- Root cause analyses for every failed case
2. Performance Reports:
Performance Reports shows customers, product, region related data and are presented via mail, on web fronted or mobile devices depending on customer requirements.
3. Multivendor Capabilities:
- FACILITY WROCLAW/POLAND
- Repair-/Staging-capacity 50,000 events per month
- Storage capacity 12,000 m²
- FACILITY DINTIKON/SWITZERLAND
- Repairs of TV’s, PC’s, notebooks, Tablet PC’s and NAS Systems
- Storage capacity 1,500 m²
- FACILITY NUREMBERG/GERMANY
- Repair-/Staging-capacity 20,000 events per month
- Storage capacity 4,000 m²
- FACILITY BASINGSTOKE/UK
- Encompassing warehousing and a converged network staging area
- Storage capacity 1000 m²