Helpdesk / Service Desk Management

Overview

Service Desk Management “eSupport”: Allied Digital innovative and highly customizable service desk solution improves service performance, while adding business value by integrating incident management with other key service support functions such as knowledge base, service level management and configuration management. These modules incorporate various functionalities which helps CIO organization to deal with day to day business and operational challenges. It also offers a self-service interface that provides a single “face of IT” where customers and end users can request all available IT services. With the portal in place as part of your service desk, you can greatly reduce support costs by deflecting repetitive calls to the service desk, while also dramatically improving customer satisfaction. It allows IT and other support functions to create and publish new processes across the organization. Organization can customize, integrate with various business applications and automate processes which reduce day to day manual activity and enhance productivity.

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