Enhanced ServiceNow with chatbot, Service Catalog, and custom SLAs.
Streamlined device management, lifecycle processes, and break-fix services.
Established end-user-focused Tech Bars.
Reduced ASA from 600 to 60 seconds in 3 months, increased FCR by 32% in 6 months.
Integrated DSS, SD, and EM.
Implemented ServiceNow governance for continual improvements.
Semiconductor Manufacturer in USA
$9.65B Annual Revenue
116 sites in 17 countries
Changing tech needs skilled resources
Cutting-edge and multilingual partner, scalable, predictable pricing, innovative trusted advisor
Next-gen service desk for manufacturing support (PLM, VDI, CAD, SAP).
Workplace services with on-site project support.
Endpoint management, including desktop engineering.
Patch management for 1000+ servers.
Provide 24/7 process-based service delivery with dedicated FTEs for manufacturing sites.
Multilingual service desk, on-demand global dispatch resources, and dedicated deskside support. Desktop engineering for 15K+ devices.
Achieved 62% FCR, saving $1.1M in 12 months.
Reduced incidents by 20%, ASA to 27 sec.
Automated tasks for 30% effort reduction.
Maintained CSAT at 3.8/4.0.
City Surveillance System for Pune
Pune is the ninth largest metropolis in India, the second largest in the state of Maharashtra after Mumbai requires a City Surveillance System to implement a comprehensive security management system for the city.
Setting up a Central Command and Control Centre with viewing centers at police stations to provide a 24x7 real-time observation of the city for situational awareness and actionable intelligence to the police for a proactive response.
Installation of 1300+ IP cameras Across Pune/ Pimpri Area covering an area of 650 Sq km with 440 junctions
Command and Control Center for real-time situational awareness & response
Data center setup with Enterprise class architecture and High redundancy
Stringent SLAs - Field Uptime 98% and DC Components 99.95%
High performance, High Availability & Resilient Design and Scalable solution
Intelligent Network Cameras used which provide Bandwidth & Storage Optimization
Optical Fibre based Fully Redundant N/W Backbone up to Camera Poles
100% Terrestrial Wired Network Backbone
Solution has helped Pune Police to timely and effectively respond to scrutiny threats. Has a significant impact in reducing crime and provide crucial leads to criminal investigation, thereby improving safety and security of the citizens.
BSE - Leading Stock Exchange in India
BSE is Asia's first & and the Fastest Stock Exchange in the world and one of India's leading exchanges
To implement a State of Art Unified Command and Control Centre with a Physical security Infrastructure Automation Solution.
Unified Command-and-Control Centre overseeing a comprehensive Physical Security Infrastructure, managing Video, Access Control, Communications, Fire Alarm, and Public Address Systems for efficient monitoring and control.
State-of-the-art Command and Control Centre with a 24/7 Video Wall supports security personnel. Integrated existing systems viz VMS, Access control system, Analog Fire Alarm System and Analog PA system, via PSIM for centralized monitoring and control in the Integrated Command Room.
2377 Crenshaw Blvd., Suite 320 Torrance, California 90501