California based healthcare organization with over 5000 end-users

California based healthcare organization with over 5000 end-users

Challenge

The customer had challenges with a complex delivery model for endpoint services, asset count not being in control and cost constraints.

Scope

  • null
    Workplace services - DeskSide Support
  • null
    Asset management
  • null
    Depot services
  • null
    ITIL based service methodology

Solution

  • null
    Created an optimized resource model with combination of dedicted and dispatch support across all its locations
  • null
    Completed a comprehensive asset verification project to managed asset inventory
  • null
    Provisioned same day and next business day SLA
  • null
    Example of “3S” Strategic resourcing, streamlined process of ITIL and smart technology

Technology Enablers

  • null
    SCCM and ServiceNow Technology Platforms

Result

  • null
    Optimized and simplified delivery model
  • null
    Proven elasticity in model during Covid Pandemic
  • null
    Good asset inventory control achieved top required SLAs

    Looking for the right partner for your project?

    Work with us