Large US based global Automobile transmission company

Large US based global Automobile transmission company

The company has approximately 1,400 dealer and distributor locations and our products are utilised in more than 100 countries.

Challenge

Service challenges from previous vendors. Needed aggressive transition of end-user services.

Scope

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    Deskside support, Endpoint Engineering for over 3000 devices

Solution

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    Managed successful transition of deskside managed services and image engineering
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    Performed Deskside IMAC and break-fix services across US locations
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    Designed a new endpoint engineering model for global end-users

Technology Enablers

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    SEM(SCCM) for all devices
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    Windows
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    Mac machines
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    Servicenow

Automation Benefits

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    Streamlined process and services
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    Successfully built an end point engineering model
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    CSAT rating of 95 percent

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