Customer was a large corporate and ranked #218 on the FORTUNE 500 list with revenues of more than $13 billion.
$13 Bn Fortune 500 Global restaurant chain
They had 4,600+ stores serviced by multiple service providers which was an expensive & inflexible support model with a lack of transparency. This resulted in an in-efficient use of store manager's time to troubleshoot issues across multiple vendors.
ADSL worked to develop a Single Service Provider (SSP) model to drive efficiencies and created a transparent cost model to help achieve clients cost reduction goals and identified “best of breed” solution providers vs. manufacturing services.