The customer had 4,400 workstations over 300 locations with 441+ Dell Servers, SAN (Storage Area Network) based environment, dental imaging apps and software databases, exchange, SharePoint etc. with data center in Minneapolis, MN and DR Data Center in Boston, MA.
Service provider to multidisciplinary dental groups across 300 locations
Challenge
There was Onshore Service Desk in the US providing services to the client at their desired price level and also upgrading enterprise operating systems in a nonstandard environment.
Approach
We implemented Active Directory Integration with our IT Service Management Tool-ADiTaaS for Service Desk & Network Operations Center, Remote Desktop Management services providing hardware, software data analytics to provide inventory and software license control & implemented PasswordXpress for Automation. This brought in standardization to the environment via an operating system.
Results
- Achieved 90% overall FCR for Service Desk
- 99.50% overall availability for Infra and Seamless Software Release Management
Partner stories
Allied Digital is candid and flexible while willing to work towards a mutually beneficial solution. All implementations and partnerships will have problems, so the key to success is the ability to work together to resolve them and move forward for the benefit of our end users.
CIO
Leading Dental Practice Management Service, USA