Techquilibrium

We maintain an optimal balance of traditional and modern technologies, for the vast range of clients we serve.

Workspace Modernization
Cloud Enablement

Winning in the turns

We handle discontinuities not by applying brakes but accelerating on the bends.

Digital Security
Robotic Process Automation

Remote First Teams

We have unlocked collaborative and autonomy gains as the world embrace remote-first teams.

Enterprise Digitalization
Enterprise Infrastructure

Global IT Transformation
Architect

We design cutting-edge solution architecture for business innovation to empower sustainable business growth. We leverage an optimal mix of technologies like AI, IoT, cloud, infrastructure modernization, and automation.

Master Systems
Integrator

We excel in the art of integration. We unify a spectrum of subsystems to build seamless workflows, analytics, and command control systems.

Global IT Managed
Service Provider

We are a leading global managed service provider for end-user, enterprise infrastructure and cybersecurity. We execute on excellence through mature and complex delivery frameworks.

We design cutting edge solution architectures for business innovation to empower sustainable business growth. We leverage an optimal mix of technologies like AI, IoT, cloud, infrastructure modernization, and automation.

We excel in the art of integration. We unify a spectrum of subsystems to build seamless workflows, analytics, and command control systems.

We are a leading global managed service provider for end-user, enterprise infrastructure and cyber security. We execute on excellence through mature and complex delivery frameworks.

Digital
Workspace

Digital
Infrastructure

Digital
Applications

Digital
Security

  • Managed Devices

    1Mn+

  • Remote Coverage

    24x7x365

  • Patch Compliance Rate

    99%

Unified Endpoint
Management

Automated management and security delivered across a multitude of devices with platform self-healing.

Key Features
• Zero-touch Deployment
• Automatic backup of user data
• Security and Industry Compliance
• Device Optimization
• Governance and Compliance Alignment

Next Gen Service Desk
  • Annual Contracts

    2.5mn

  • Eligible FCR

    85%

  • SOPs and KBAs

    20k

Next Gen
Service Desk

A global service desk with local roots that empowers your users to receive support anytime, anywhere, for any device.

Key Features
• Integrated Service Delivery Framework (ISDF)
• Scalability and enhanced UX through SD
FlexCore model
• Automation first support reducing total cost
of ownership
• Persona-based support with real-time SLAs,
OLAs, and KP

Workspace Services
  • Device Support

    250k

  • Country Coverage

    90

  • SLA Adherence

    98%

Workspace
Services

Cost-optimized & minimal
the effort on-site support for new
age infrastructure.

Key Features
• Dedicated innovation lab and training facility
• 360° partnership structure for rapid deployment for support
• Seamless service integration with L1 and L3
• Persona based support with real time SLAs, OLAs, and KPIs

Cloud
Management

Hybrid cloud models are common today. Business continuity has also mandated public cloud adoption. Every CIO needs a single pane of glass to manage IT comprehensively.

Key Services


  • Application
    Management (PaaS)

  • Infrastructure
    Management (IaaS)

  • Data Management,
    BCP and DR

  • Security and
    Compliance

  • On-Demand
    SaaS support

  • Automation, DevOps &
    Cross Service support
Enterprise Infrastructure Services

Enterprise
Infrastructure
Services

We run state-of-the-art global Network Operations Center (NOC), delivering remote enterprise infrastructure management services for global organizations

Key Services


  • Always-Available,
    Always-On

  • Smart Technology
    Platform

  • Process
    Compliant

  • Visibility and
    Insights

Disaster Recovery &
business Continuity

Our Business Continuity Planning (BCP) services include consulting, operations testing, and compliance. Bundled with “Work From Home”, security management and enterprise workflow automation.

Key Services


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Risk Management

Risk
Management

Our service covers governing cybersecurity, which includes end to end Cyber Risk Assessment Consulting and Management Services.

Key Differentiators


  • Integrated Solution for Cyber Security, Business Continuity & Enterprise Risk Management

  • Full Stack Solution & Product Development Services

  • Legacy App Modernization & Migration Service

Enterprise Infrastructure &
Cloud Security Management

We cover security monitoring and incident management, malware analysis, advanced threat protection, vulnerability management, information leak protection, cloud security readiness assessment, etc.

Key Differentiators


  • Real time Threat analysis and Predictive Modeling

  • AI based behavior analysis for threat detection

  • Machine learning algorithm for future threats reduction
Threat Intelligence

Threat Intelligence

This service provides external & internal threat intelligence to detect, respond, and defeat organized cybercrimes and cyberwar activities, analyze successful and unsuccessful advanced persistent threats, etc.

Key Differentiators


  • Constantly updated Threat Intelligence Feeds from multiple sources

  • Deep & broad visibility of Attack Life Cycle from inception

  • Customized TNAS specific to Client’s environment

Enterprise
Digitalization

We drive complete business achievement of our clients’ objectives and goals. Blending innovative design ideas with technology, we make your products and services available to millions.

Key Differentiators


  • Mobile App Development Services

  • Full Stack Solution & Product Development Services

  • Legacy App Modernization & Migration Service

SAP Support

With our full gamut of SAP services, we equip you to meet your business requirement and commitments. We provide a cost-effective and accommodating suite of SAP services that ensures the highest return for your investments.

Key Differentiators


  • SAP Netweaver Stack

  • SAP ECC Functional Areas

  • SAP New Technology Delivery

ADiTaaS

Our robust ITSM software platform with an intuitive enterprise service management suite to drive workflow automation, RPA & governance for various digital services of the enterprise, providing end-to-end visibility.

Key Differentiators


  • Virtual Agent

  • ADiTaaS Intelligence (AI)

  • ADiTaaS IoT- Cloud to the edge

Challenge

They wanted to move from staffing solution to a managed service model. Also, improve on costs and drive multiple end-user transformation projects. Provision white-glove services for premium end-users.

Approach

Provisioned a shared service desk across all US business entities.
Optimize the resourcing model.
Helped drive end user transformation initiatives, including patch management through SCCM, manage non-windows devices and also perform image engineering.

Result

We deployed ITIL processes as well as an optimized resource model with a centralized service desk. Resources for Korean language support were provisioned along with remote support and analytics for the end-users. ADSL embarked on a transformation roadmap for digital workspace solutions for the brand.

California based Powers Authority
encompassing 191 cities 

The powers authority in an area covering more than 38,000 square miles comprises of 100 High-Performance Workstations, 750+ Servers, 3 generations of SAN, were looking for an IT transformation partner for a 5 year managed services contract. The Apps implementation required – DBs, Exchange, SharePoint.

Challenge

Insufficient documentation, informal procedures and lack of technology standards were poorly affecting scaling up of operations and failing on security compliance. The Infrastructure was aging and the outdated Data Centre had no DR.

Approach

Tools-based rapid discovery and CMDB updates were adopted. Allied followed a standardized PC patch and Antivirus management. Architecture optimization and DC move were undertaken and over the wire P2V of servers implemented. An evolved Disaster Recovery solution was implemented, with an RPO/RTO of less than 2 hours.

Result

The results showed an improved IT value as well as improved service levels. Systems were upgraded to ITIL standards-based service delivery. The Transformation Data Center also hosted in a state-of-the-art ADSL LV DC.

Service desk management for 4th largest
hospice provider

The vast operations of the client supported 3,500 users across 17 states, with more than 4,000 contacts every month

Challenge

However, the provider could not meet business culture requirements for palliative care support. It needed 24x7x365 centralized support model. The hold time for Hospice Nurses was too long for support requirements.

Approach

A Total Case Management approach was created with phased development and transition steps. A centralized support model, of “train-the-trainer”, was hugely beneficial. A special empathy training for palliative care staff was undertaken by ADSL Business Culture Adaptation.

Result

The healthcare provider lowered its average speed to answer by 2 minutes. Call Quality metrics also increased by 22% in just 60 days. The average quality score during the first quarter per agent went up to 4.86/5.

Large fashion apparels company with 260 retail outlets in the USA and Canada  

The large fashions had deployed HP POS running Micros Xstore Software with all peripherals (Cash Drawer/Scanner/Pin-Pad/Receipt Printer). The hardware network also included Brother Printers, Cisco Switches, Routers & Access Points.

Challenge

The client faced challenges with scheduled changes and rapid ramp up time. Additional resources were required for both the Project Support team and adding additional Field Engineers per store.

Approach

A 18x5 Project Command Center in Torrance HQ was established with a dedicated team of 4 Project Coordinators and 5 Phone Support Engineers. More than 100 site engineers were deployed at 260 retail locations (6500 man-hours). The operations were monitored through a Real-Time Dashboard using our Managed Deployment Toolkit.

Result

We completed the project in a record time of 9 weeks (~30 stores per week) with measurable success and customer satisfaction. Documentation of the asset database to reflect the latest in-store inventory was undertaken. Documentation of the Store Network Layout for each store was also successfully completed as part of the project scope.

CLIENT’S SPEAK

  • To sum up this was the best project have handled with best team I have had opportunity to work.

    VP-IT, Seasons Healthcare Management,Inc.
  • ADiTaaS has been an integral part of our IT Services since 2015. They provide outstanding support services for our IT Enterprise and Business Communities in the areas of ITSM, Service Catalog and Reporting.

    Sr. IT Manager, Leading Global Auto Manufacturing Co. USA
  • ADSL Service Desk is a great contributor to the Customer Value Chain. Their services are based on ITIL V4 best practices that result in value co-creation through effective engagement.

    Director Support Services, Leading Global Hospitality Company

Transformative
Solutions

We offer customized digital services and scalable operational strategies to prepare for the waves of uncertainty caused by disruptive technologies and government, thus enabling you to deliver accelerated and cost-effective services to your clients.

Beyond Boundaries

Design Thinking workshops help you uncover untapped gains and increase market share.

An outstanding team with extensive experience, delivers responsibly, across locations, businesses, and futuristic technologies.

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Kapil Mehta

CFO & COO
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Sunil Bhatt

CTO
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Bradley Moore

Senior Ops Manager
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Manoj Shah

CIO
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Nitin Shah

CMD
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Paresh Shah

CEO
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Ashish Raghute

VP - IT

COVID-19 Updates

At Allied Digital, the safety, health and well-being of our employees are of paramount importance and over the past several weeks we have taken a series of preventive measures to protect our employees from the Coronavirus outbreak and ensure business continuity for our customers.