Large Japanese automobile manufacturing company, HQ in California

Large Japanese automobile manufacturing company, headquartered in California Challenge In 2012, they embarked on a major process transformation. They needed a flexible IT service management platform, that can scale to other department workflow needs for IT also. Essentially a single Digital Service Management Platform for all their divisions. They also required full end-user service support [...]

Large US based global Automobile transmission company The company has approximately 1,400 dealer and distributor locations and our products are utilised in more than 100 countries. Challenge Service challenges from previous vendors. Needed aggressive transition of end-user services. Scope Deskside support, Endpoint Engineering for over 3000 devicesSolution Managed successful transition of deskside managed services and [...]

Large global automobile company HQ out of Southern California Challenge They wanted to move from staffing solution to a managed service model. Also improve on costs and drive multiple end-user transformation projects. Provision white-glove services for premium end-users. Scope Provisioned a shared service desk across all US business entities Optimize the resourcing model Helped drive [...]