California based healthcare organization with over 5000 end-users

California based healthcare organization with over 5000 end-users Challenge The customer had challenges with a complex delivery model for endpoint services, asset count not being in control and cost constraints. Scope Workplace services - DeskSide Support Asset management Depot services ITIL based service methodologySolution Created an optimized resource model with combination of dedicted and dispatch [...]

Service provider to multidisciplinary dental groups across 300 locations The customer had 4,400 workstations over 300 locations with 441+ Dell Servers, SAN (Storage Area Network) based environment, dental imaging apps and software databases, exchange, SharePoint etc. with data center in Minneapolis, MN and DR Data Center in Boston, MA. Challenge There was Onshore Service Desk [...]

Service desk management for 4th largest hospice provider The vast operations of the client supported 3,500 users across 17 states, with more than 4,000 contacts every month. Challenge However, the provider could not meet business culture requirements for palliative care support. It needed 24x7x365 centralized support model.  The hold time for Hospice Nurses was too long [...]