American private vacation company based in Florida

American private vacation company based in Florida Currently, a wholly-owned subsidiary of a financial company with around 4,500 employees. The company provides vacations at 60 company-managed resorts on a time-share basis. Revenue of USD 740 Million in 2019. Challenge The client was experiencing challenges keeping up with its call/ticket volume related to various systems the [...]

$37 Bn appliance manufacturing company in US Challenge Service desk and Deskside services end-user devices getting out of warranty. Adhoc depot support required. Password management is a challenge Scope Next Gen Service Desk-offshore to India, Mumbai, dedicated 24x7 Deployed over 22 senior field service engineers across the US locations including factories and warehouses Flexible model [...]

Large fashion apparels company having 260 retail outlets in USA and Canada They had deployed HP POS running Micros Xstore Software with all peripherals (Cash Drawer/Scanner/Pin-Pad /Receipt Printer). Their hardware network included Brother Printers, Cisco Switches, Routers & Access Points. Challenge They faced challenges with scheduled changes with rapid ramp up time. Additional resources were [...]

Service desk management for 4th largest hospice provider The vast operations of the client supported 3,500 users across 17 states, with more than 4,000 contacts every month. Challenge However, the provider could not meet business culture requirements for palliative care support. It needed 24x7x365 centralized support model.  The hold time for Hospice Nurses was too long [...]