End User Service for a Large German Manufacturing Company with 10,000+ End-users

End User Service for a Large German Manufacturing Company with 10,000+ End-users

Challenge

Required a stable outsourced end-user services model across the globe. Very sensitive to European Compliance laws. Required cost savings.

Scope

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    Deskside support services
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    Dedicated in some countries, and dispatch based support for 68 satellite locations of the company globally

Solution

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    Develop a managed service end user support model across the globe
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    Ensure dual-language support in Germany
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    Manage it efficiently and cost-effectively

Technology Enablers

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    Service Now
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    Microsoft
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    SCCM

Result

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    Addressed end suer service compliance Improved service quality across the globe
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    Saved cost Streamlined and Created process improvements in Service Delivery through utilization of Service Now ITSM Tool

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