Next Gen Service Desk


Next-Gen Service Desk

  • Cognitive
  • High FCR
  • Multi-lingual

A global service desk with local roots that empowers your users to receive support anytime, anywhere, for any device. Our service desk leverages industry-leading tools for automation and machine learning, so we can scale and grow with your organization. Each solution is tailored to your needs to ensure operational excellence through a right-delivery strategy.

Our Expertise

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    Global Service Desk Managed Services & Consulting
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    Specialized Service Desk (i.e. Retail, Health, OEM)
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    VIP Concierge Support
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    360° Quality Assurance Program
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    Automation and Machine Learning Integration
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    SLA-based, ITIL, and Industry Compliant Processes
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    Omni-Channel (phone, email, web, chat) Support
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    Custom-tailored Multilingual (i.e. 24x7, 9x5, overflow) Support
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    Center of Excellence & Global Command Center
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    Total Case Management


Annual Contacts


Users Supported


Eligible FCR


SOPs and KBAs


Fluent Languages


Custom Tailored


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    Integrated Service Delivery Framework (ISDF) for seamless support
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    Scalability and enhanced user experience through SD FlexCore model
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    Persona-based support with real-time SLAs, OLAs, and KPIs
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    Automation-first support reducing total cost of ownership


Prompt support icon

End to End Ownership

Intelligent Service Desk

Operational Excellence

Industry Best Practices

Right Delivery Strategy

Delivery Strategy to meet all
Compliance Requirements

Next Gen Service Desk Framework
Fred Parlato

Let's Connect

Our responsive expert team can help you resolve any queries and initiate your next project.