In this transformative episode of Tech Talks, Sunil Bhatt, Chief Technology Officer at Allied Digital, takes us inside the powerful architecture that enables 24x7 global service delivery with local precision.
Discover how Allied Digital’s "Hub-and-Spoke Model 2.0" delivers scalable, culturally attuned, and AI-powered support across 70+ countries—backed by staggering performance metrics:
- Over 1.5 million assets managed globally
- 22 languages supported through AI-enhanced translation
- More than 6 million tickets processed annually
- 52% reduction in incident response time
- Up to 30% cost savings for clients
Hosted by Romil Dodhiwala this episode dives deep into the Multi-Tier Service Fabric, Zero Trust security, Digital Desk+, and the future of self-healing, sustainable systems.
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