Large Japanese automobile manufacturing company, headquartered in California
Challenge
In 2012, they embarked on a major process transformation. They needed a flexible IT service management platform, that can scale to other department workflow needs for IT also. Essentially a single Digital Service Management Platform for all their divisions. They also required full end-user service support in terms of service desk and field support.
Scope
- Implement a customizable and scalable ITSM and DSM platform. Also, implement an onsite
- Offshore service desk and provided dedicated deskside support resources
Technology Enablers
- ADiTaaS
- Ivanti
Automation Benefits
- ADiTaaS Platform is deployed across all business division
- It is a defacto platform for automation of several IT-driven workflows including ITIL processes
- The customer has seen huge benefits of deploying a comprehensive service management platform and has been renewing contracts every 3 years
