Large Japanese automobile manufacturing company, headquartered in California
Challenge
In 2012, they embarked on a major process transformation. They needed a flexible IT service management platform, that can scale to other department workflow needs for IT also. Essentially a single Digital Service Management Platform for all their divisions. They also required full end-user service support in terms of service desk and field support.
![](https://www.allieddigital.net/us/wp-content/uploads/2020/10/Rectangle-983.jpg)
Scope
![](https://www.allieddigital.net/us/wp-content/uploads/2020/10/Rectangle-9831.jpg)
Technology Enablers
Automation Benefits
![](https://www.allieddigital.net/us/wp-content/uploads/2020/10/Rectangle-9851.jpg)