Endpoint Services for a California-based Healthcare Organization with 5,000+ End-users

Endpoint Services for a California-based Healthcare Organization with 5,000+ End-users

Challenge

The customer had challenges with a complex delivery model for endpoint services, asset count not being in control and cost constraints.

Scope

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    Workplace services - DeskSide Support
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    Asset management
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    Depot services
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    ITIL based service methodology

Solution

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    Created an optimized resource model with combination of dedicted and dispatch support across all its locations
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    Completed a comprehensive asset verification project to managed asset inventory
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    Provisioned same day and next business day SLA
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    Example of “3S” Strategic resourcing, streamlined process of ITIL and smart technology

Technology Enablers

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    SCCM and ServiceNow Technology Platforms

Result

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    Optimized and simplified delivery model
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    Proven elasticity in model during Covid Pandemic
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    Good asset inventory control achieved top required SLAs

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