End User Deskside Service for Food Manufacturing Company with 34,000 Employees

End User Deskside Service for Food Manufacturing Company with 34,000 Employees

Challenge

The customer was not happy with the previous service provider and wanted a more efficient end-user global deskside services.

Scope

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    Global desk-side services in many countries
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    Dispatch and Dedicated support

Solution

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    Dedicated support in 11 countries, and dispatch model in many global locations
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    Named Backfill support for dedicated resources

Technology Enablers

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    ServiceNow

Automation Benefits

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    Customer expectations to provide consistent IT service delivery were well matched

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