Insurance company based out of East Coast, USA
Challenge
Challenges were typical of mature start-ups, looking to scale the business and need a mature IT service player with broad-ended skills in IT infrastructure.
Scope
- Service Desk
- Remote Infrastructure & Monitoring (RIMM)
Solution
- Delivered full-service 24x7 Help Desk that had the built-in capacity to expand as the business grew exponentially during the first year
- Provided full remote monitoring and management coverage of almost 600 on-premise and cloud-based devices and applications; including patch management
Technology Enablers
- We utilized our custom PRTG NOC-based monitoring and management systems along with Ivanti for patch management
- Service Desk utilizes ServiceNow
- Ivanti
Automation Benefits
- Enabled client to focus on growing their new business as opposed to having to worry about their IT infrastructure and end-user support
Partner stories
I really appreciate the support across the board (provided by Allied Digital Managed Services Team for building our Ansible Server with RSync) and I can’t speak highly enough about the collaboration between teams. This is a great team effort. Thanks to all!
Technology Infrastructure Leader
Leading Insurance Company
I just want to say thank you for bringing the right resources to this meeting. The Allied team never ceases to amaze me. Very talented all around.
Technology Infrastructure Leader
Leading Insurance Company