Service Desk for $1.5-Bn Mid-size Energy Management Company

Service Desk for $1.5-Bn Mid-size Energy Management Company

Challenge

Reduce IT operation costs for end-user services.

Scope

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    Deskside support
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    Service Desk

Solution

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    24x7 Service Desk
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    Deskside support

Technology Enablers

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    SAP
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    PeopleSoft
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    Microsoft

Results

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    End-User – 100% CSAT
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    Overall Response met (%) – 98.28%
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    Overall Resolution met (%) – 100%

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