Challenge
The client required a managed IT, service provider, with PAN India coverage to improve efficiency in their operations.
American multinational delivery services company
Scope
The scope included the provision of IT end-user IT support services for 225+ locations across India with a team of 100+ Engineers.
- Stringent SLA & quick turnaround time for Incident & Service Request
Solution
- Deploy strategic resourcing model to support engineers at multiple locations.
- Device top service strategy with centralized dispatch desk to manage stringent SLA
Automation/Benefits
- Quick turnaround time
- Improved operating efficiencies which results in smooth functioning of Business