Enterprise Monitoring Software (EMS) for a Large Automobile Client

Challenge

Multiple locations with widespread device monitoring.
Multiple OS & Database, multi-vendor devices on-premise and cloud deployments.
Diverse solutions for monitoring devices and applications.
Multiple dealer networks with real-time order booking and hence application monitoring on the availability and uptime dependency.
No granular information on the root cause for downtime.
No analytics to understand analysis of network data and statistics to identify trends and patterns.
No real-time performance, reliability & visibility of the devices and applications.

The existing tool had a higher TCO but did not guarantee performance.

Design, configuration, and implementation of an EMS to monitor enterprise systems, networks, and applications.

A complete study of the Existing IT Infrastructure spread of the customer.
Detailed documentation on the device and application types to be monitored.
An in-depth understanding of the KPI to be supervised both from the device types and applications.
Implementation and configuration of PRTG and onboarding the devices for Monitoring as per the KPI.
Implementation of PRTG – SAP Monitor for monitoring the Application at the transaction level.
Implementation of Martello (analytics platform) does drive analytics to discover, analyze, and solve any IT issue before it becomes a problem.

Complete visibility on each device type, Network & Application performance.
In-depth analysis of network data and statistics to identify trends and patterns.
In-depth analysis and reporting on the RCA.
Increased uptime – and faster incident resolution.
Became service-oriented – by grouping IT monitoring tools into business services.
Better visibility of Service Level Agreement compliance.
Show IT value – by sharing dashboards with the organization that shows improved service levels.