Currently, a wholly-owned subsidiary of a financial company with around 4,500 employees. The company provides vacations at 60 company-managed resorts on a time-share basis.
Revenue of USD 740 Million in 2019.
Next-Gen Service Desk for an American Private Vacation Company Based in Florida
Challenge
The client was experiencing challenges keeping up with its call/ticket volume related to various systems the employees and contractors use on daily basis.
Scope
- The scope was to build a next-gen service desk to address the scale in tickets and effectively close with good SLA
Solution
- We provided an optimized 24x7 solution providing U.S. based English support
Technology Enablers
- All tools including the ITSM platform are provided by the customer
Automation Benefits
- Our services were very well perceived. The customer shifted all of their Level 1 and Level 2 work including account provisioning, audit controls, etc. to Allied using a highbred onshore delivery model with offshore audit controls for cost optimization.
