Service Desk for $1.5-Bn Mid-size Energy Management Company

Service Desk for $1.5-Bn Mid-size Energy Management Company Challenge Reduce IT operation costs for end-user services. Scope Deskside support Service DeskSolution 24x7 Service Desk Deskside support Technology Enablers SAP PeopleSoft MicrosoftResults End-User – 100% CSAT Overall Response met (%) – 98.28% Overall Resolution met (%) – 100% Looking for the right partner for your project?Work [...]

End User Deskside Service for Food Manufacturing Company with 34,000 Employees Challenge The customer was not happy with the previous service provider and wanted a more efficient end-user global deskside services. Scope Global desk-side services in many countries Dispatch and Dedicated supportSolution Dedicated support in 11 countries, and dispatch model in many global locations Named [...]

End User Service for a Large US-based Global Automobile Transmission Company The company has approximately 1,400 dealer and distributor locations and our products are utilised in more than 100 countries. Challenge Service challenges from previous vendors. Needed aggressive transition of end-user services. Scope Deskside support, Endpoint Engineering for over 3000 devicesSolution Managed successful transition of [...]

End User Services for a UK-based Global FMCG Conglomerate Challenge The company had large global base and required efficient, cost-effective end-user managed services across the globe. The services were outsourced to a large IT service company. Half of the end-user services globally was further to be outsourced to ADSL. Scope Deskside support services across several [...]

Next-Gen Service Desk for $37-Bn Appliance Manufacturing Company in the US Challenge Service desk and Deskside services end-user devices getting out of warranty. Adhoc depot support required. Password management is a challenge Scope Next Gen Service Desk-offshore to India, Mumbai, dedicated 24x7 Deployed over 22 senior field service engineers across the US locations including factories [...]

End User Service for a Large German Manufacturing Company with 10,000+ End-users Challenge Required a stable outsourced end-user services model across the globe. Very sensitive to European Compliance laws. Required cost savings. Scope Deskside support services Dedicated in some countries, and dispatch based support for 68 satellite locations of the company globallySolution Develop a managed [...]

Endpoint Services for a California-based Healthcare Organization with 5,000+ End-users Challenge The customer had challenges with a complex delivery model for endpoint services, asset count not being in control and cost constraints. Scope Workplace services - DeskSide Support Asset management Depot services ITIL based service methodologySolution Created an optimized resource model with combination of dedicted [...]