Challenge
The client had problems managing the I.T infrastructure of 96 offices spread across Maharashtra including difficult terrain.
A Maharashtra based Industrial Development Corporation
Scope
The scope was to provision statewide resources for deskside support, service desk, imaging, data center support and AMC of hardware,also provision asset management and ITSM platform.
The challenging requirement was of comprehensive resolution of all the Incidents and Problems in 8 hours including comprehensive support of all the IT equipment’s covered under AMC.
Solution
- Provisioned a Centralized Service Desk at Corporate Office to support all locations.
- Enabled strategic planning and execution of the Field Engineers appropriately to provide resolution within 8 Hours.
- Deployed centralized ITSM Platform “ADiTaaS” and asset management.
- Supported DC operations
Automation /Benefits
Reduction of operating costs
- Improved operating efficiencies will further drive down costs.
- Visibility into a Network environment with efficient reports
- Utilization Information for capacity planning and assessment.
- Drive improvement utilizing Industry Best Practices
- A central point of accountability with a single point of contact for all services
- Direct Support for client locations
- Continuity of service through repeatable processes
-Improvement of IT Support Environment by utilizing Industry Best Practices
- Supported several ad-hoc projects for client